We engineer, manufacture, and assemble our parts to perform specific functions. We do these same steps with an eye towards aesthetics, but the appearance of parts always takes a (way way) back seat to performance of intended function.
For most of our customers most of the time, this is exactly what they expect. There are some people who, for various reasons, are more sensitive to the appearance of parts that they get. If you fall into that category, please know that we do not and cannot guarantee that the part(s) you get will be 100% free from nicks, small scratches, tooling marks, clamp marks, etc.
Sometimes mistakes happen and parts just turn out fugly. They might get dropped, gouged, crushed, have a bad anodize trip (ha), etc. That's not what I'm talking about - those parts would either get trashed or possibly sold as cosmetic blemish items at a discount (no, there's not a waiting list for that!).
Even on our best parts, we make no effort to hide the machine tool marks - we are PROUD that are parts are machined here in the US of A and proud that they look like machined parts, not like plastic parts! Notice in the picture for this blog entry there are small scuffs/scratches on the side of the can - those are jaw marks from where the spindle jaws grabbed this part during transfer. This part would be 100% acceptable to ship.
So, if you are interested in some of our products but you just cannot bear to have any type of cosmetic blemish, please contact us ahead of time at firstname.lastname@example.org to inquire before placing your order. We want you to get exactly what you expect every time.
Here is our official Product Cosmetics Policy:
AAD Performance utilizes primarily CNC machined parts that may contain small scratches, nicks, dents, scuffs, and other visual artifacts that normally occur during the manufacturing, finishing, and assembly process.
AAD will NOT accept returns under any circumstance for a cosmetic blemish that does not otherwise affect the performance of the intended function of the product.
If a customer notifies AAD before purchase that they have a particular sensitivity to cosmetic issues for a particular part, AAD may agree to make a reasonable effort to pick the "prettiest" part(s) from inventory and send pictures before shipment. There may be an up-charge for this service depending on the specific need.